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Nanning Human Resources and Social Security Public Service Center

The Autonomous Region Human Resources and Social Security Department faces challenges such as complex policy interpretations and unclear service guidelines, leading to lengthy consultation times for the public. Additionally, the lack of transparency in processing progress leaves citizens unable to track their applications in real time. Currently, most available tools are basic question-answering bots that fail to grasp the intricacies of complex business processes or address all service needs, resulting in inefficient and inadequate support for users.

Human Resources and Social Security Government Service Intelligent Agent

Release date:2025.07.24

Pain points of demand

Solution

Comprehensively enhance the intelligence level of government services and optimize the public's experience when handling administrative tasks.

Natural Language Processing Technology and Policy Interpretation Model

Leveraging natural language processing (NLP) technology, the agent is trained to precisely understand complex policies, deliver clear policy interpretations, and effectively distinguish between confusing concepts—while continuously refining its capabilities to enhance answer accuracy.

Smart Form-Filling Feature

Develop an intelligent form-filling feature that automatically identifies user identity and retrieves historical information, pre-populates frequently used fields, minimizes repetitive input, and offers smart validation—ultimately boosting efficiency and enhancing the user experience.

A comprehensive knowledge base with real-time updates

Build a comprehensive knowledge base covering the human resources and social security sector, enabling multi-dimensional queries and intelligent search capabilities. Ensure policy information is always up-to-date and allow real-time updates of relevant regulations, while also supporting users in conducting searches using natural language.

Impact Value

Enhancing service efficiency and quality

Through precise policy interpretation, intelligent assistance for service processing, and real-time progress tracking, we’ve significantly reduced the time citizens spend on inquiries and transactions, streamlined administrative workflows, and markedly boosted overall satisfaction.

Transparently track business processing progress

Real-time tracking of service processing progress has been implemented, enabling the public to stay informed about their case status at any time and enhancing transparency in government services.

District-wide observation and replication for wider adoption

The intelligent agent has received high praise from the Director of the Autonomous Region Human Resources and Social Security Department for its successful application within Nanning City Bureau, effectively driving its wider adoption and demonstration across the region—demonstrating the system's significant value in enhancing the efficiency of government services.

From AI to biopharmaceuticals, from the lab to industrialization

Leveraging scientific research resources from the autonomous region and various cities, the platform is unlocking industrial value worth billions of yuan. It’s setting the "Guangxi Speed" for technology commercialization.

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