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Guangxi Zhuang Autonomous Region Department of Housing and Urban-Rural Development

The Autonomous Region Housing and Urban-Rural Development Department is facing complex business processes in its efforts to make government services more convenient for the public, particularly in areas such as housing provident fund, fire safety, and project approvals—fields where there is an urgent need to enhance the quality of政务服务. Additionally, it is essential to coordinate data sharing and interconnectivity among management departments, thereby boosting the efficiency and accuracy of existing service delivery processes.

Integrated Smart Service Agent for Housing and Urban-Rural Development

Release date:2025.07.24

The Autonomous Region Housing and Urban-Rural Development Department is grappling with complex business processes as it strives to make government services more convenient for the public—particularly in areas such as the housing provident fund, fire safety, and project approvals—processes that urgently need improvement to enhance the quality of public services. Additionally, there is a pressing need to streamline data sharing and interconnectivity among management departments, thereby boosting the efficiency and accuracy of existing administrative procedures.

The Autonomous Region Housing and Urban-Rural Development Department is facing complex business processes in its efforts to make government services more convenient for the public, particularly in areas such as housing provident fund, fire safety, and project approvals—processes that urgently require improvement to enhance the quality of政务服务. Additionally, there is a pressing need to coordinate data sharing and interconnectivity among management departments, thereby boosting the efficiency and accuracy of existing administrative procedures.

Solution

Optimizing government service processes, the system enables multi-channel interactions, integrates cross-departmental data, and provides intelligent guidance, significantly enhancing both housing and urban-rural development administrative service efficiency and office productivity.

Multi-channel access platform supporting dual voice and text interactions

Build a multi-device, multi-channel access platform where users can interact with the system via voice or text, instantly receiving accurate and tailored service responses. The system supports devices such as computers, tablets, and smartphones, catering to the diverse needs of users.

Cross-departmental data integration to break down information silos

Integrate various types of data within the housing and urban-rural development system, break down cross-departmental information silos, and enable seamless data sharing. By standardizing data processing, we ensure the accuracy and consistency of information, streamline business processes, and eliminate the need for redundant material submissions.

Intelligent guidance process simplifies complex business transactions.

Design an intelligent guidance process powered by natural language processing technology, automatically providing users with clear step-by-step instructions and support to simplify complex business tasks. It also offers real-time feedback on the progress of their procedures, ensuring smooth and hassle-free completion of all required formalities.

Impact Value

Enhancing efficiency and improving the service experience

By leveraging intelligent guidance and multi-channel interactions, we’ve significantly streamlined business processes such as housing provident fund, fire safety, and engineering approvals, boosting service efficiency while cutting down on public wait times for inquiries.

Enhancing data integration and sharing capabilities

By integrating and sharing data, the system can automatically retrieve relevant information, eliminating the need for users to resubmit materials repeatedly. This enhances cross-departmental collaboration efficiency and drives the digital transformation of housing and urban-rural development operations.

Promote replication and widespread adoption across the region

After being fully implemented across the Department of Housing and Urban-Rural Development and put into use at the Liuzhou Municipal Bureau, the integrated smart service agent for housing and urban-rural development has delivered remarkable results. Notably, it has streamlined processes such as provident fund loan applications, fire safety design reviews, and project approvals, paving the way for replication and wider adoption across the region—and setting a benchmark for intelligent government services.

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