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Foshan Government Service Center

Against the backdrop of intelligent and digital transformation in government services, government service halls are actively exploring ways to empower service processes, thereby enhancing both the efficiency and accuracy of automated consultation services delivered directly to the public. To achieve this, 52 frequently requested consultation processes and over 1,000 common service workflows will be redeveloped, leveraging digital avatars and advanced government AI models for support.

Digital Guidance Services at the Government Service Hall

Release date:2025.07.24

Pain points of demand

Against the backdrop of intelligent and digital transformation in government services, government service halls are actively exploring ways to empower service processes, thereby enhancing both the efficiency and accuracy of automated consultation services delivered directly to the public. To achieve this, it’s necessary to redevelop 52 high-frequency consultation processes and over 1,000 common service workflows, leveraging digital avatars and advanced government AI models for support.

Solution

Providing digital human services powered by large models to support business processes in government service halls

Development of digital avatars tailored for government advisory services, and development of large-scale government models aligned with administrative processes.

Impact Value

A digital human equipped with a large language model and knowledge base can provide intelligent, AI-powered assistance in government services.

Through natural language processing and machine learning technologies

Addressing the issue of limited comprehension in traditional robot conversations, we’ve improved both the speed and accuracy of dialogue interactions.

Enhancing the service capacity of government service halls

Reduce workforce requirements

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